Shipping & Returns

Last updated: September 30, 2026

All sales are final. For hygiene reasons, we do not accept returns or exchanges, or give refunds, on hair extensions or hair products.

Why?

Extensions are human hair worn against your own hair. Once they leave our store, we can't confirm they haven't been opened or tried on, so we can't safely resell them.

Before you buy: be sure of your shade

Use our shade matcher in daylight with a white sheet of paper.
Compare the shade chip to your hair next to a window.
See all 22 shades in person at our Anaheim store.
Questions? Email customercare@socalhairco.com before you order.

If your order arrives damaged, defective or wrong

If your order arrives damaged, has a defect, or we sent a different item or shade than you ordered, we'll make it right. Email customercare@socalhairco.com within 7 days of delivery (or pickup) with your order number and photos. Please keep the packaging. We'll send a replacement of the same item, or refund you if we can't replace it. For pickup orders, please check your order at the store.

Made a mistake on your order?

Contact us right away. If your order hasn't shipped yet, we'll do our best to help. Once it has shipped or been picked up, the all-sales-final policy applies.

Shipping

Free shipping on every order.
We ship from Anaheim, California, anywhere in the US. You'll get your tracking number by email as soon as your order ships.
If your package gets lost in transit, email us and we'll help you with the carrier.

Pay over time

If you paid with Klarna, Afterpay or Affirm, this policy applies the same way. Your payment plan stays with the provider you chose.